OnStar Wins Award for Customer Service

OnStar was recently honored at the 2011 Stevie Awards for Sales and Customer Service:

When people call a company’s customer support line, the response is typically an automated recording. At OnStar, a human advisor is mere seconds away with the simple push of a button.

OnStar’s industry-leading customer service was recently honored at the 2011 Stevie Awards for Sales and Customer Service, where OnStar was recognized for Customer Service Department of the Year in the Telecommunications category. The Stevie Awards were created to honor and generate public recognition of the achievements and positive contributions of organizations and working people worldwide.

“Our exceptional advisors and dedicated call center staff are a critical element that separate OnStar from our competitors and we’re proud to see them recognized,” said Terry Inch, director, subscriber services.” Our advisors are expertly trained specialists who are prepared to assist drivers in the most extreme situations.”

OnStar advisors are available 24 hours per day, seven days a week, 365 days a year and respond to more than 100,000 customer requests daily. Advisors deliver over 2 million turn-by-turn routes monthly, OnStar’s most requested service.

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